November 27, 2009, Newsletter Issue #105: Control Documents

Tip of the Week

A comprehensive Operations Manual can be 1,000 pages or longer. Instead of printing it you may want to consider putting your manual online in a secure site on your web page. Your franchisees can download not only the manual, but also the changes as you make them. You can even electronically verify who has downloaded the manual and who has not.

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Jennifer Mathes, Ph.D.