Search 120,491 Tips
Before The Sale
Author Operations Manual
Read this tip to make your life smarter, better, faster and wiser. LifeTips is the place to go when you need to know about Before The Sale and other Franchise topics.
What should be included in the Operations Manual?
Author Operations Manual
The franchisor must have effective systems and a sound structure in place to support the operations of its franchisees. One of the essential elements of a support package is the Operations Manual.
The operations manual documents all the major functions involved in opening and operating a franchise. It aids in maintaining product and service standards as well as overall uniformity. It should be a resource so complete it minimizes calls to the home office, forms the basis of a systematic approach to training.
It may include the following:
- Introduction and history of the company
- Company policies
- Business practices
- Standards, procedures and documentation for hiring of staff
- Personnel administration
- Job descriptions
- Ordering supplies and outside services
- Preparation techniques
- Operating equipment
- Cleaning, repairing and maintaining equipment
- Maintaining premises
- Pre-opening procedures
- Opening and closing tasks
- Customer service
- Operation forms, record keeping forms and procedures
- Bookkeeping and management control systems
- Advertising and promotion
- Safety and security
- Reports to franchisor
- Use of trademarks
- Licensed software
Not finding the advice and tips you need on this Franchise Tip Site? Request a Tip Now!
| Guru Spotlight |
| Byron White |
